Last updated: 14 October 2026
These terms apply to your use of harummelati.com and general dealings with Harum Melati for training and IT services. By using the website, you agree to the website-related terms. Paid services are governed by the quotation, proposal, booking confirmation or service agreement that you accept, together with these terms where incorporated. Specific written service terms take priority if there is a conflict, subject to applicable law.
Website descriptions are general information and may change. Sending an enquiry does not confirm a booking, create a service contract or reserve availability. Scope, dates, venue, deliverables, fees and any applicable taxes will be confirmed in writing before you commit. Please check the written details and raise any discrepancy promptly.
Training places and service schedules are subject to availability and written confirmation. Payment amounts, deposits, payment dates and accepted methods are those stated in the agreed quotation or invoice. Additional work or changes to scope require agreement on any resulting cost or timing. We do not impose a standard cancellation charge or refund deadline through this page.
Contact us as soon as possible if you need to cancel, reschedule or replace a participant. The cancellation, substitution, rescheduling and refund terms disclosed in your accepted booking or service agreement apply. If no specific terms were agreed, we will discuss the request and any reasonable, evidenced costs with you, subject to applicable law. If we cannot deliver a confirmed service, we will contact you promptly to discuss an alternative or an appropriate refund for the undelivered portion, subject to your statutory rights. Do not incur travel or accommodation expenses until arrangements are confirmed.
Participants must follow reasonable venue, safety and trainer instructions and provide accurate registration information. Tell us in advance about accessibility or other arrangements needed to participate so we can discuss what is practicable. Certificates, assessments or attendance requirements depend on the particular course and will be communicated where applicable. Training does not itself guarantee employment, professional licensing, funding approval or any particular business outcome.
IT deliverables, milestones, acceptance requirements, hosting resources, maintenance, support and any service levels are defined in the accepted proposal or agreement. Provide timely, accurate instructions and content, and ensure you have permission to use any materials supplied. Protect account credentials and maintain appropriate backups according to the agreed allocation of responsibilities. Do not use services for unlawful activity, infringement, malicious software, spam or unauthorised access. Third-party platforms, licences, domains and integrations may carry their own terms and charges, which should be identified in the relevant agreement.
Website materials, training resources and other content are owned by Harum Melati or their respective rights holders. You may view website materials for personal or internal reference, but may not reproduce, distribute, sell or commercially exploit them without permission or a lawful entitlement. Ownership and licence rights in commissioned designs, software, websites and client materials will be stated in the project agreement. No transfer of ownership is implied merely by sending an enquiry.
Personal data is handled as described in our Privacy Policy. External websites, social media and messaging platforms are operated by third parties under their own terms. A link does not guarantee their content, availability or security.
We aim to keep information accurate and services available, but website access may be interrupted and errors may occur. Notify us of problems so we can address them. Responsibility for any service failure or loss is assessed under the applicable agreement and Malaysian law. Nothing in these terms excludes liability or restricts consumer rights that cannot lawfully be excluded or restricted. We do not guarantee uninterrupted hosting or support unless a specific service level has been agreed.
If an event beyond reasonable control materially affects a confirmed service, the affected party should notify the other promptly and take reasonable steps to reduce the impact. We will discuss revised arrangements and the treatment of any undelivered services, consistent with the accepted agreement and applicable law.
These terms are governed by Malaysian law. Please contact us first so we can try to resolve a concern fairly. This does not prevent either party from seeking relief through the appropriate courts, tribunals or regulators, or exercising any mandatory consumer rights.
We may update these website terms by posting a revised version with its update date. Changes do not retrospectively alter an existing accepted service agreement without agreement or a lawful basis. For enquiries, cancellations or complaints, contact [email protected], +603 8691 0735, or Harum Melati, Suite 33-01, 33rd Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.